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Privacy Policy
Cast Iron Radiator Company Privacy Policy
- At castironradiatorcompany.co.uk, we aim to take an honest, secure and careful approach to your data. We understand the importance of your personal details and we know and care that your data is used in a secure, sensitive and fair manner.
- This policy, alongside our Terms & Conditions is designed to give you a clear, transparent view on why castironradiatorcompany.co.uk collect and process your personal details, how we use them, and what rights you have in relation to how castironradiatorcompany.co.uk interact with your data.
- The data controller is Simply Traditional Limited trading as castironradiatorcompany.co.uk, 5-7 Coptfold Road, Brentwood, Essex, CM14 4BN, United Kingdom.
- By visiting www.castironradiatorcompany.co.uk, you are accepting and consenting to the practices described in this Privacy Notice.
Why does CastIronRadiatorCompany.co.uk require my personal data?
We capture data for a number of reasons:- Mainly, we require your personal details to fulfil an order, request or customer service issue that you’ve requested. This data is essential to us fulfilling your requirement and is collected as part of our on-going business activities. For example, we collect your address from you during checkout, to ensure we’re able to deliver goods to your requested location.
- We store some personal details in order to communicate with you relating to our business activities. This may be informing you of our current product range, deals, discounts and offers on our product range. We only do this when you have actively consented for us to add you to our database.
- We also store some personal details when you’re using our site, to allow us to identify any website technical issues, and for us to develop our systems to provide a fast, easy experience. We don’t automatically store many personal details, normally just secure server logs and this is in line with industry best-practices and well-established processes taken by the majority of sites you visit across the internet.
- We store your details for as long as is reasonably needed to complete the actions described above. For example, if you have purchased a product from us with a 20 year guarantee, we’ll store your personal details for this period of time, so we can assist you during the guarantee period with any guarantee claims.
What personal data does CastIronRadiatorCompany.co.uk collect?
Information you provide:- When you enter information into various forms on castironradiatorcompany.co.uk, and 3rd party partners described below, we store it within our secure systems to fulfil the request you have made. This data may include, but is not limited to:
- When you use the castironradiatorcompany.co.uk site, we record some information relating to the technology that you use to browse and at times, the activity you take on the website. This includes, but isn’t limited to:
How secure is my personal data?
Information stored and processed by castironradiatorcompany.co.uk is secure to the latest industry standard, for example: When you input your information into our website, we transfer your information to our secure servers via Secure Standard Layer software, known as SSL. You can find details of our certificate my clicking on the [LOCK] icon at the top of your web browser. We store your personal details on secure servers which utilise high level security protocols. This is industry standard and used by thousands of companies across the world.Is the information Castironradiatorcompany.co.uk receives shared with other parties?
In the small number of cases castironradiatorcompany.co.uk does share your personal details, this is to allow us to process your order or request you have made. These third parties are service providers who castironradiatorcompany.co.uk work with to provide the service you have requested or consented to. This includes, but isn’t limited to service providers who provide services such as:- Card Payment Processing
- Delivery And Logistics
- Email Service Providers
- Customer Service Software Providers
- Finance Providers
- Fraud Prevention & Credit Agencies.
What information can I access?
You are entitled to make a request to castironradiatorcompany.co.uk, sometimes known as a ‘Subject Access Request’ which allows you to understand what personal details of yours castironradiatorcompany.co.uk. In most cases, the reasons for processing data and types of data we hold have already been defined to you within this privacy policy. Should you wish to make a request, the best way to get in touch is to send us an email to sales@castironradiatorcompany.co.ukWhat choices do I have?
As mentioned above, we do require your personal details to complete our primary function, delivering an order to you. You can, of course, choose not to share these with us but you may be unable to complete a purchase. You are given the choice during our multiple data entry points whether to opt-in to our marketing communications. We’ll adhere to your preferences both at the point of entry, and also in the future, should you change your mind. To instantly opt out of marketing emails, click the Unsubscribe link towards the bottom of any marketing email. You will not be opted out of essential transactional emails, such as emails regarding the status of your order. You can also make a request for castironradiatorcompany.co.uk to ‘forget’ your information, which means to delete all traces of you from our files and databases. Should you wish to make a request, the best way to get in touch is to send us an email to sales@castironradiatorcompany.co.uk You can also choose to turn off ‘Cookies’ from within your web browser, or block specific sites from capturing information using this method. We’ve provided details in the next section on how to easily do this for the most popular web browsers.How do you use ‘Cookies’?
Cookies are small, harmless and confidential text files with unique IDs that help us to recognise you when you visit our website. They help us to attribute browser behaviour, shopping preferences, advertising preferences and to improve your shopping experience. We also use cookies to allow us to complete essential functions of the website, for example, when you leave a product page, we need to remember whether you have added this item to your basket as you continue browsing the website. We also deliver a number of cookies from third party service providers. These provide anonymous IDs back and forth for the reasons described above. We’ve described a range of these below, so you can understand a typical 3rd party cookie usage.- Analytics – We use analytical software to understand how our visitors are using the site, this includes understand where customers may be having difficulty browsing, where we can add more information or easier processes to make your experience better, and where you’re visiting the website from.
- Ad Tracking – We use ad cookies to understand how successful our advertisements are. This means that when you click an ad on a search engine, or similar site, we anonymously monitor if you later make a purchase with us. This helps us to create more relevant and informative adverts.